1. Right of withdrawal
You have the right to withdraw from the contract, without giving a reason, within 14 calendar days from the day you (or a person you designate, other than the courier) take physical possession of the products, in accordance with Government Emergency Ordinance no. 34/2014.
To exercise your right of withdrawal, notify us of the return by email at office@tealove.ro, by phone at 0755 660 000 or by post to Elidarma SRL, Str. Cireșoaia nr. 1, 720217 Suceava. You can use the return form below, but it is not mandatory.
2. Products that CANNOT be returned
Under art. 16(e) of Government Emergency Ordinance no. 34/2014, the right of withdrawal does not apply to sealed goods which are not suitable for return for health protection or hygiene reasons and which were unsealed by the consumer after delivery.
Tea is a food product. Therefore, we can only accept returns of unsealed products: bags and tins with the seal intact, in their original packaging, unused. Accessories (for example tea filters) can be returned in their original, unopened packaging.
3. How to return products
- Notify us of the return within 14 days (by email, phone or post), preferably using the return form.
- Send the products back without undue delay and no later than 14 days from the date you told us of your decision to withdraw, to: Elidarma SRL, Str. Cireșoaia nr. 1, 720217 Suceava.
- Pack the products properly so they are not damaged in transit.
Return shipping costs are paid by the customer, except in the cases described in point 5.
4. Refunds
We refund all amounts received for the returned products, including the original delivery cost (up to the cheapest standard delivery method we offer), within 14 days of being informed of your decision to withdraw. We may withhold the refund until we receive the products back or until you send us proof that you have shipped them, whichever comes first.
Refunds are made using the same payment method used for the order. For cash-on-delivery orders, refunds are made by bank transfer to the IBAN you provide.
You are only responsible for any diminished value of the products resulting from handling other than what is necessary to establish their nature and characteristics.
5. Wrong, damaged or missing products
If you received a wrong product, a product damaged in transit or an incomplete order, let us know within 48 hours of delivery at office@tealove.ro or 0755 660 000, with your order number and a few photos. In these cases we send you the correct product or refund your money, and we cover the shipping costs. Please check the parcel on receipt and, if the packaging is visibly damaged, draw up a report with the courier.
6. Return form
⬇ Download the return form (PDF, in Romanian)
The form can be filled in directly in the PDF (on a computer or phone) or printed and filled in by hand. Send it by email to office@tealove.ro or put it in the parcel with the returned products.
If you cannot download the file, you can email us this information:
To: Elidarma SRL, Str. Cireșoaia nr. 1, 720217 Suceava, email: office@tealove.ro
I, the undersigned ........................................, request a refund for the following purchased products: ........................................
Ordered on ................ / received on ................
Order number: ................
Consumer's name: ........................................
Consumer's address: ........................................
IBAN for the refund (for cash-on-delivery orders): ........................................
Consumer's signature (only if the form is sent on paper): ................
Date: ................
7. Contact
Elidarma SRL · Tax ID (CUI) 40455567 · Trade Reg. No. J2019000191333
Registered office: Str. Mărăști nr. 18, bl. 3, sc. B, 720182 Suceava, Romania
Place of business (online shop): Str. Cireșoaia nr. 1, 720217 Suceava
Email: office@tealove.ro · Phone / WhatsApp: 0755 660 000